01206 855 010
free uk delivery
1 year warranty
secure online shopping
best online prices
TrustScore
Trustpilot Rating Trustpilot Rating Trustpilot Rating Trustpilot Rating Trustpilot Rating

Terms & Conditions

At whybuynew.co.uk we aim to be the most efficient and helpful company within our marketplace and will do everything we can to assist any queries you have.
 
VAT is included on all purchases which means that the price you see is what you pay unless delivery charges are involved. You will receive a VAT invoice with every purchase.
 
No items are supplied on a trial basis.
 
We accept all major credit and debit cards including Visa, Mastercard, American Express, Visa Electron, Solo, Delta and Switch as well as PayPal. There are no additional charges for using any of these cards. We reserve the right to ship to only the cards holding address. We can also accept cheques from either a business or personal kind but you will have to bear in mind we work on a basis of 10 working days from the cheque arrives to dispatch the goods.

If, using our currency selector, you have chosen to display our prices in Euros instead of UK Pounds; you will still be charged and invoiced in UK Pounds sterling as we do not accept foreign currency. At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros using their current exchange rate. Please bear in mind our Euro display is a guide and that your bank exchange rate may be different to our online display and will reflect on your card statement.

We aim to keep our stock levels accurate but in the event that an item is ordered that we have not in stock we will contact you straight away.

Items that are shipped from WhyBuyNew.co.uk are insured by our couriers.

Any delivery claims for either damaged on non-delivered items must be made within 7 days of the expected delivery date.

Terms which apply to mail order consumers as defined in the Consumer protection (distance selling) Regulations 2000.The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation.

If a consumer exercises his/her right to cancel, WhyBuyNew shall reimburse any payment made within 21 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-

* he/she does not take reasonable care of the goods pre or post cancellation. for the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnects and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.

The consumer is responsible for the cost in returning any unwanted items.

Deposits to hold goods are non refundable.

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a Contract, Audio Visual Commodity Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

A2) the Goods are marked, damaged or not in the same condition in which they are sold.

We will only price match against UK authorised dealers. We do not match the prices of dealers abroad. 

Products packed in Blister Packs (sealed plastic), cannot be returned if the blister pack has been opened.

Once opened, headphones cannot be replaced or refunds cannot be given due to hygiene reasons but can be sent for repair if within the guarantee period.

Software products may not be returned and hardware products containing software products that have been registered may also not be returned.

These terms and conditions do not affect your statutory rights.

I want to speak to someone about your 'Terms & Conditions'?

Call us Mon-Fri 9am-5:30pm: (01206) 855010

whybuynew.co.uk is the trading name of Audio Visual Commodity Ltd 'the company'.

Company Registration Number: 04819666

UK VAT Registration Number: 837428994

FREE recycling of your old item under the WEEE directive. More information can be found here.