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Warranty

We offer a full, comprehensive warranty on all New, B-Stock and Pre-Owned products:

How long is the warranty?

New Items: Min 12 Months

B-Stock Items: 12 Months

Pre-Owned Items: 3/6/12 months (please see individual product page)

What does the warranty cover?

This warranty covers all parts and labour in the unlikely event of an item being faulty. This warranty period excludes preowned items that are guaranteed for 90 days (or 1-year if stated).

How do i return a faulty or unwanted item?

In the event that an item were to obtain a fault, we will arrange to have the item collected from your door and delivered to us. The collection service is FREE for the first 7-days of purchase and after that time we can collect at a charge of £14.50 or alternatively you can post the item back to us by the post office or other courier service. Either way, whybuynew will pay all costs in delivery the item back to you once repaired/replaced and any cost incured in sending your item to the manufacturers for under warranty repair.

Call us: (01206) 855170 (9am -5.30pm Monday - Friday) to book a return

Email us: support@whybuynew.co.uk

What does the warranty not cover?

Warranty does not cover parts that are subject to wear and tear such as crossfaders, line faders, cross faders and styli (needles for turntables).

When does the warranty start from?

The warranty period starts on the date of purchase and ends a year from that date. Warranties are non-transferable.

What if i want to talk to someone regarding a warranty issue?

Contact us: (01206) 855170 Lines open Monday - Friday 9am -5.30pm

Email us: support@whybuynew.co.uk

Remember, we value your custom and want your repeat business! We pride ourselves on having the best after sales service care in the industry and are here to help.


whybuynew.co.uk Super Cover 3 year Warranty

whybuynew Super Cover offers you the opportunity to protect your purchase and your wallet for a total of 3 years!!

This cover is provided by whybuynew and is in addition to the warranty provided by the manufacturer. You can choose to cover any pieces of equipment you purchase in the check out section, either a single unit or a whole package, decks, cd players, mixers, amplifiers and effect units can all be covered.

In addition to your standard warranty, whybuynew offer you the following:

In the event of a (warranty) fault arising with a unit, anytime within the 3 year period, you can arrange for the unit to be returned by yourself or collection by our courier (providing all packaging material is maintained) at a cost of £14.50, have it repaired as quickly as possible and then returned to you, again, by courier ( at our expense).

Please Note : This warranty or the standard manufacturers warranty does not cover wear and tear items such as styli, crossfaders, lamps, dj bags and flight cases.

This does not affect your statutory rights.