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Delivery Information

Christmas and New Year Opening and Delivery Schedule 2017

Christmas  & New Year Colchester Showroom opening times:

Up to Sat December 23rd:  Open as Usual                          
Sunday December 24th:  Closed                                                                         
Mon 25th & Tues 26th December:  CLOSED                                      
Wed 27th to Sat 30th December:  Open as Usual                            
Sun December 31st & Mon January 1st 2018:  CLOSED                                     
2nd January Onwards:  Open as Usual

Christmas and New Year Internet Order Delivery Schedule:

Order up until Thursday 21st (by 4pm) - Expected Delivery Fri 22nd*.

Order Friday December 22nd - Expected Delivery Saturday December 23rd if ordered before 4pm and Saturday Delivery is selected in checkout, otherwise Wed 27th Dec*.

Order Saturday December 23rd -Wed 27th (by 4pm) - Expected Delivery Thursday 28th December*.

Order Thursday 28th (by 4pm) - Expected Delivery Fri 29th December*.

Order Friday 29th December - Tuesday 2nd Jan (by 4pm) - Expected Delivery Wednesday 3rd January 2018*.

Tuesday 2nd January 2018: Back to normal delivery schedule.

*Please Note: Next working day delivery is for most UK mainland addresses but is not guaranteed. Some areas may take longer. Please read our 'Delivery Information' section to find out more.  Please be aware that even though we dispatch all of our orders on time, there are rare occasions where there are external delays that are out of our control. 

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When is the cut off?

If you place your order before 4pm on a working day, we will dispatch the same day for a 1-2 working day delivery (most deliveries arrive between 9am and 6pm).

Is it FREE UK Delivery?

Yes! All whybuynew orders that are selected for 'Super Saver delivery 1-2 working days' have absolutely NO DELIVERY CHARGE regardless of order value to most UK postcodes.

Please note that delivery charges do apply to some areas e.g Scottish Highlands, Islands & Northern Ireland. Please enter your postcode in the checkout section to see if delivery charges apply.

Can i specify a time for delivery?

We also have other options in the checkout section such as Saturday Delivery, AM delivery and pre 10.30am delivery for you to choose from.

In the event of an item not being in stock (very unlikely, we use a state of the art stock tracking system) we will contact you immediately by telephone.



What if i order at a weekend?

If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched Monday for delivery on Tuesday.


What about bank holidays and seasonal dates?

If you have placed an order, with a requested delivery day which falls upon a bank holiday or seasonal dates such as Christmas day, please expect delivery the next working day after. Our couriers do not deliver on bank holidays or seasonal days such as Christmas, Boxing or New Years day.

What if i live in a remote area?

In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.). Please see approx delivery times at checkout.

Additional carriage charges apply to some areas, please enter your country and postcode on the basket to get a quote.

Are delivery dates & times guaranteed?

Our delivery dates are not guaranteed, even though 99% of orders do get to their destinations the following day, we can not be held responsible for late deliveries due to events that are out of our control.

We use some of the largest courier networks in the world but now and again, an order can go over the specified time and we are very sorry. Luckily, this does not happen very often!

 

What are the UK delivery options and prices?

UK Address Super Saver 1-2 Working Day Delivery  Free!
      
UK Address Next Working Day Before 12pm  £8.50 
UK Address Saturday Delivery £12.00
UK Address  Next Working Day Before 10:30am Delivery £17.95

 

Do you delivery to European Countries?

Yes we do. Simply add your items to basket, go to checkout and select your country from the drop down menu. The delivery cost will then be shown (price is based on items that have a combined weight of up to 31kgs).

If an order exceeds 31kgs, we may contact you for additional delivery costs. At this point, you still have the option to cancel your order.

I want to speak to someone regarding my delivery?

Call us: (01206) 855010 (Lines open 9am - 5.30pm Monday to Friday)

Email us: support@whybuynew.co.uk