Our UK couriers DHLparcel, UPS & Royal Mail are operating, but because of a general surge in online orders across the country, some customers may experience short term delays to their orders arriving. The courier network is under huge strain and this may cause a further delay to your order of 1-2 days. Please be patient with us as your delivery will arrive quickly, but sometimes not to the 24hr time scale proviously enjoyed.
What time is the cut-off?
If you place your order before 4pm on a working day, we will dispatch the same day for a next 'working' day delivery (most deliveries arrive between 9am and 6pm).
Is it FREE UK Delivery?
An order value of over £50 will be Free Delivery to most UK mainland addresses. When in the checkout, you will be asked to enter your postcode to show the delivery options for your area. Orders below £50 will be subject to a small delivery charge of £3.99 to most UK mainland addresses.
Please note that delivery charges do apply to some areas e.g Scottish Highlands, Islands & Northern Ireland. Please enter your postcode in the checkout section to see if delivery charges apply.
Can i specify a time for delivery?
We also have other options in the checkout section such as Saturday Delivery, AM delivery and pre 10.30am delivery for you to choose from.
In the event of an item not being in stock (very unlikely, we use a state of the art stock tracking system) we will contact you immediately by telephone.
What if i order at a weekend?
If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched Monday for delivery on Tuesday.
What about bank holidays and seasonal dates?
If you have placed an order, with a requested delivery day which falls upon a bank holiday or seasonal dates such as Christmas day, please expect delivery the next working day after. Our couriers do not deliver on bank holidays or seasonal days such as Christmas, Boxing or New Years day.
What if i live in a remote area?
In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.). Please see approx delivery times at checkout.
Additional carriage charges apply to some areas, please enter your country and postcode on the basket to get a quote.
Are delivery dates & times guaranteed?
Our delivery dates are not guaranteed, even though 99% of orders do get to their destinations the following day, we can not be held responsible for late deliveries due to events that are out of our control.
We use some of the largest courier networks in the world but now and again, an order can go over the specified time and we are very sorry. Luckily, this does not happen very often!
What are the UK delivery options and prices?
|UK Address||Orders over £50||Free!|
|UK Address||Orders Below £50||£3.99|
|UK Address||Next Working Day Before 12pm||£8.50|
|UK Address||Saturday Delivery||£12.00|
|UK Address||Next Working Day Before 10:30am Delivery||£17.95|
Do you delivery to European Countries?
Yes we do. Simply add your items to basket, go to checkout and select your country from the drop down menu. The delivery cost will then be shown (price is based on items that have a combined weight of up to 31kgs).
If an order exceeds 31kgs, we may contact you for additional delivery costs. At this point, you still have the option to cancel your order.
I want to speak to someone regarding my delivery?
Call us: (01206) 855010 (Lines open 9am - 5.30pm Monday to Friday)
Email us: firstname.lastname@example.org