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Coronavirus – information for our WhyBuyNew customers

Coronavirus – information for our WhyBuyNew customers

Dear customer

At, our highest priority since we were founded, has been to provide our customers with a safe, secure and enjoyable shopping experience. We always put the safety and well-being of our customers and employees first under all circumstances. This is why we would like to inform our customers about the measures we have taken against the new type of coronavirus (COVID-19), that has caused concern around the world.

We continue to follow the advice and recommendations from the Government and health authorities, we have made several changes to our store to help support our staff in social distancing.

Our showroom has been closed for customer use to support government guidance on social distancing; however, our phone-lines and our website will continue to be open for business and will be operating as normal. To minimize any inconvenience this change may cause, we have extended our free delivery policies to cover all the items on our site; so you can shop online with confidence knowing that, you will get you item as fast as possible.

As you know, our customer service is second to none, and, should you be unhappy with your online purchase, you can return it within 30 days for a full refund with no questions asked.*

To help minimise the spread of the virus, we are following the latest Government recommendations and asking any team member with symptoms to stay home and self-isolate for at least seven days. If a team member lives with someone else and they have symptoms, then we have requested that they stay home and follow the Government recommendations for household isolation.

Whilst some of these changes will feel quite disruptive, we believe they are the right thing to do for our customers and store team.

We thank you in advance for your support and assure you that these changes are temporary and will be regularly reviewed.

It is our greatest wish that the new type of coronavirus will be halted as soon as possible around the world, bringing relief for everyone affected in these difficult times. We sincerely believe that we will overcome this problem together.

 We will continue to update you through emails, on our website and via our social media channels.

Thank you again for your ongoing support. Keep well.